Project Operations - Outreach & Engagement Manager

New York, United States · Operations expand job description ↓


AiCure is a VC-funded startup that leverages mobile and artificial intelligence technology (computer vision, machine learning, big data) to bring better health, better drugs, and better treatment to those that need it most. We’re rapidly expanding and if you are passionate about making a positive impact, we’d love to hear from you.

AiCure Project Operations includes:

  • Providing sponsor and customer deliverables of only the highest quality
  • Working closely with pharmaceutical sponsors and clinical teams to manage and exceed expectations
  • Working closely with clinical trial sites and clinics to ensure necessary setup, training and ongoing relationship management
  • Assessing risks, reviewing metrics and reports and taking immediate action whenever project success is in question
  • Providing ongoing input and feedback to continuously improve AiCure products, processes and business practices
  • Providing “as needed” support to any projects within AiCure as part of success-oriented team

As an Outreach & Engagement Manager in Project operations your key responsibilities will be:

  • Leading Site Outreach & Engagement group that performs ongoing monitoring of clinical sites and study participants (as well as clinics and patients in population health deployments) by way of reports, metrics and web-based dashboards
  • Proactively contacting clinical sites in response to identified issues, risks or concerns and serving as point of escalation
  • Interfacing with the monitoring & surveillance team to review and report findings as needed
  • Gathering and analyzing data and trends to support product and process improvement
  • Providing logistical support as needed including shipping and return of devices
  • Supporting team in triaging incoming/outgoing interventions
  • Providing continuous improvement feedback to Operations and Product, and driving cross-functional initiatives


Can work efficiently and effectively with anyone

  • Excellent verbal and written skills
  • Extreme level of attention to detail
  • Experience with managing a small team
  • High ability to multitask
  • Comfortable working in fast-paced, highly demanding environment
  • Proficient in Microsoft Office, with advanced Excel analytical skills
  • Comfortable using project-based software
  • Bachelor’s degree is required
  • Knowledge of clinical trials a plus
  • 3-5 years’ work experience preferred


  • Competitive compensation packages and equity in the company
  • Generous and flexible paid time off policy
  • 100% coverage on medical, dental, and vision insurance plans
  • 401K plan
  • Located in the heart of the Flatiron District of NYC
  • Open loft office space with state of the art equipment


At AiCure, we build and deploy advanced artificial intelligence technologies to optimize patient behavior and medication adherence. The company was founded in 2010 to revolutionize patient monitoring with the ultimate goal of keeping the patients we love alive longer and out of the hospital. Our advanced AI platform is now used in clinical research and high-risk patient populations to ensure that medication is being taken properly. Learn how we combine machine learning, computer vision and big data (video):


Our selection process is highly competitive because we only hire the best, most enthusiastic candidates. Openness, flexibility, creativity, ownership, and accountability are our main pillars. We love solving challenging problems and creating solutions that have real impact on people- at scale.


We're on a mission to revolutionize healthcare and when you join us, you'll have the opportunity of having a real, tangible impact not only on individuals directly using our technology, but also on how drugs are tested and brought to market across the world. That means everyone globally will benefit from what you do. You'll be inspired every day because you'll be making a real difference and you'll see it happen - in real time and at scale.


You'll work with brilliant, positive people who thrive in an interdisciplinary, multi-cultural environment, and are curious, creative, and focused on executing our mission. You'll be up to speed on the most recent advances in Artificial Intelligence (Machine Learning, Computer Vision, Big Data) while solving challenging problems in human psychology and behavior. You'll work with Scientists, Engineers, Designers, and Medical Doctors, to create innovative products that scale in an environment that encourages learning, collaboration, and growth.

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